Frequently Asked Questions...

How much does shipping cost?

We offer FREE international shipping on all products

When will i get my order?

We need 1-3 business days to process your order. Rest-assured we are doing everything in our power to get your order to you as soon as possible! 

Once dispatched, your order will deliver within 7-15 Business days to most of countries.Please consider any holidays that might impact delivery times.

What is your return policy?

All products from Bughtnext include a FREE Replacement /Return /refund warranty for 30 days from the date of delivery. Unfortunately, we can not accept returns after these 30 days.

For more details, please visit our return & refund policy

How do i return my order?

Please email us at before returning your order

Your order number must be notated in the package. 

Upon return approval, you’ll receive an email with further instructions ,return shipping label etc. 


How can i get the refund?

Refund’s are processed within 3-5 business days after we confirm your return. Refund can only processed back to your original payment method.

What methods of payment do you accept?

We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars.

However, please note that we are able to accept international credit and debit cards in any currency.

How do i cancel my order?

Order cancellations are only applicable within 24 hours and before the order dispatched.

We process orders as quickly as possible so cancellations are time sensitive

Why is my tracking number not updating online?

Since we are working with an overseas fulfillment center please allow 3-5 days for your tracking number to be updated in their system once your shipping confirmation email is received. 

Where can i get a coupon code?

Most of our products are available with competitive price. However, if you'd like to get a coupon code, please visit your account or simply message us to get one according to the promotion availability.

Is this website safe and secure?

Yes, we use most advanced SSL Certificate on our website.

SSL uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt and protect your data. 

We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

What if the package is lost during transit?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! If your order is confirmed lost in transit by the shipping carrier, we can ship a replacement free of charge.

For any questions regarding our products or for assistance with your order, please email or Call us at +1(803) 889-8898 (we do not take phone calls at the moment and only offer support via SMS) and you should get a response within 1 business day.

Business Mailing Address:

3272 Osborne Rd NE
Brookhaven, GA, USA 30319

If you have a question about a particular product or order, mention it below.