At BoughtNext, our unwavering commitment is to ensure your absolute satisfaction with every purchase. If, for any reason, you encounter issues with your order – whether it’s damaged items, missing components, or discrepancies from the product description – we’re here to guide you through our seamless return and refund process.
Frequently Asked Questions about our Return Policy:
Return Duration: You have a 30-day window for returns, commencing from the date of delivery. Please note that returns beyond this period cannot be processed.
Eligibility for Return/Refund: Items eligible for return include those with physical damage, missing components, or substantial deviations from the product description.
Contact Us Before Returning: Kindly reach out to us at email@example.com before initiating a return. It is crucial to notify us before sending any items back to the manufacturer.
Cancellations and Order Modifications: Orders can be canceled or modified within 24 hours of placement. Once the order is dispatched, cancellations are not possible.
Return/Refund Process: To initiate a return or exchange, contact us within 30 days of delivery at firstname.lastname@example.org. Follow the packing instructions provided in our email correspondence.
Conditions for Return/Refund: For eligibility, the item must be unused or partially opened, in its original condition, and appropriately packed. A proof of purchase or receipt is necessary.
Refund Process: Upon receiving and inspecting your return, we’ll promptly notify you via email about the approval or rejection of your refund. If approved, refunds are processed within 3-5 business days to your original payment method.
Late or Missing Refunds: If you haven’t received a refund yet, please check your bank or credit card account first. If needed, contact us at email@example.com for further assistance.
- Damaged or Missing Part(s): Notify us at firstname.lastname@example.org on the day of receipt and provide photos for processing.
- Incorrect Items Received: Email email@example.com with your order number and details of the issue.
- Non-Arrival of Product: Allow 1-3 business days for order processing. Track orders on our website or contact firstname.lastname@example.org for assistance.
- Mind Changed (Buyer’s Remorse): No refunds for buyer’s remorse. We recommend due diligence before making a purchase.
- Exchanges: Eligible items can be exchanged instead of a refund. Final sale items are non-exchangeable.
- Include all items received, along with their original packaging and accessories, in their original condition.
- Properly affix the provided mailing label on the parcel’s address side.
- Ship the package according to the shipping instructions in our email communication. If you didn’t receive a return label, contact email@example.com.
For inquiries or assistance, reach out to firstname.lastname@example.org. Thank you for choosing BoughtNext!